For your convenience we have put together some of the most commonly asked questions below about how our monthly giving program works. Our PAW Plan makes Pre-Authorized Withdrawals simple and easy for you, to ensure we can count on your support throughout the year.

Of course, if you have a question not covered here please feel free to call (604) 681-7271 x 1501 (or toll-free at 1-800-665-1868 outside the Lower Mainland) or email your question to donations@spca.bc.ca.

We hope that you’ll become a PAW Plan donor today!

Sincerely,
The BC SPCA Donor Relations Team

Q & A

Q: Once I’ve set up my monthly gift online, how can I make changes to my account i.e. change amount, change my credit card number or bank account information?

A: It’s so easy! All you need to do is drop me a line - phone, mail or email. If I receive your change prior to the month’s processing deadline I can make the change effective for that month. If not, it’ll take effect the next month.

Q: What if I need to stop giving. Can I stop whenever I want?

A: Of course! You have complete control. Just let me know either by phone, mail or email. Your cancellation would take place the same month, or the following month, depending upon when I received your notice.

Q: When will I receive my tax receipt?

A: All monthly donors receive an annual tax receipt in early February, for the prior year’s total contributions.

Q: When will my credit card or bank account first be charged?

A: Monthly credit card charges occur on the 1st of each month. Monthly bank withdrawals are made on the 15th of each month.

Q: What information will I receive from the BC SPCA

A: All monthly donors receive AnimalSense (the magazine of the BC SPCA) twice a year. We do not send monthly donors our regular direct mail appeals. We do however send you the September appeal, as it includes the BC SPCA calendar.